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FAQ

Who is Vaper Empire?

Due to current legislation in Australia Vaper Empire is structured as an overseas company and has no formal operations in Australia. All our products are supplied from the United Kingdom using a super-fast delivery service as follows:

  • $15 Standard Delivery - 6 -12 days
  • $35 Express Delivery - 3 - 5 days

We are dedicated to offering long-term smokers with an alternative to tobacco. Vaping is a viable alternative providing that it can supply users with the primary ingredient that keeps them smoking – Nicotine. Without the ability to supply nicotine we understand that we are not presenting smokers with ANY alternative. Therefore, we have taken the necessary steps to give smokers in Australia a viable choice just like citizens of the U.S.A. England, Ireland, France, Germany, Spain, Italy, Greece, and Portugal along with many others.

Who are Vaper Empire Products for?

Vaper Empire is proud to be part of a new and important revolution and believes that Vaping has a very important role to play in modern society. We are finally happy to provide long-term smokers with an alternative to traditional cigarettes that most high profile public health experts believe based on available research to be less harmful than conventional smoking.
Professor Ann McNeil, Kings College, London https://www.youtube.com/watch?v=sVUY0wgo8Ac
Professor Robert West, University College London https://www.youtube.com/watch?v=CPu-moxbcoQ&t=98
Professor John Britton, University of Nottingham https://www.youtube.com/watch?v=ig6JlUL9lGs&t=111

Where can I use my Vaping Device?

At present, there are no laws prohibiting the use of our products so technically they can be used ANYWHERE, from inside a bar to a restaurant, a plane or the cinema. Obviously, this is at the discretion of the proprietor.

How does a Vaping Device work?

Vaping is not a tobacco product and does not produce smoke. Unlike conventional smoking which involves the burning of tobacco and the inhalation of the resultant smoke vaping has a completely different mode of action. A vaping device contains a battery which heats up and vapourises E-Liquid (which may or may not contain nicotine). This resulting vapour is then inhaled. It is important to note that Vaping is not a tobacco product and does not produce any smoke.

How old do I need to be to buy from Vaper Empire?

Vaper Empire is completely against marketing our product to minors and we have a strict over 18-year-old policy.

What is ‘Vaping’?

Defined as 'The process by which one inhales vapour from a personal vapouriser (or e-cig)’.

Is Vaping similar to Smoking?

Vaping uses completely different technology to smoking. Whilst smoking involves the burning of tobacco and the inhaling of dangerous 'smoke', vaping uses a battery to heat E-liquid which is then turned to vapour that is then inhaled.

Is Vaping bad for me?

As the technology is relatively new, long-term clinical trials have yet to be published (although the Australian Government will start one later in the year). It will take many decades before any conclusive data can be assessed on the exact impact of vaping on health. However, smokers finally have the ability to make an informed choice TODAY on whether they believe vaping is a better alternative for them to consume recreational nicotine. To decide whether vaping is a better alternative for you it is important to compare it to smoking and break down the science.

Let us give you a brief overview of the Dangers of Conventional Smoking. The burning of tobacco has been proven to produce over 4000 chemicals of which 70 are Cancer Causing along with 100's of other Poisons. Here are a few of the you may have heard of: Benzene, Cyanide, Arsenic, Formaldehyde Polonium, Tar.

According to the World Health Organisation Tobacco has been responsible for 100 million deaths throughout the 20th century and if the trend continues that number could be up to a billion deaths by the end of this century. This is a frightening statistic that highlights the dangerous reality of tobacco. Unlike nicotine E-Liquid, tobacco is readily available to the population and people are able to access recreational nicotine in a form that is known to be destructive to health.

Vaping on the other hand involves the inhaling of 3 primary components Propylene Glycol, Vegetable Glycerine and Nicotine (if requested) along with small amounts of flavourings. PG and VG are both widely used in the food and pharmaceutical industries and are relatively inert. They are used in other approved preparations for inhalation such as Asthma inhalers and Nicorette mist. As of March 2015, there is not a single piece of evidence that suggests PG or VG particulates are detrimental to respiratory function or circulation when aspirated.

Whilst it is very unlikely that Vaping is entirely healthy, it is now generally accepted amongst the scientific community that vaping is significantly less harmful than traditional tobacco. We have added several unbiased, reputable videos below that will give you further information.

BBC – Trust me I’m a Doctor – Are Electronic Cigarettes Safe? https://www.youtube.com/watch?v=huvPuCYoBGs

Professor Peter Hajek – Experts on Camera - E-Cigarette research https://www.youtube.com/watch?v=SVS0_BGHHjM

See our Blog Page for updates on research and interesting articles on legislation and the progression of Vaping.

Can Vaping help me to Quit Smoking?

Vaper Empire products should certainly not be considered a Cessation device and is only an alternative to tobacco. Vaping is simply another method of accessing recreational nicotine. Due to the nature of E-Liquid it is possible to have greater control of your nicotine intake so it is possible to reduce or increase your nicotine as you wish.

Can I use Vaping Products when I’m Pregnant or Breast-feeding?

Nicotine products should not be used whilst pregnant or breast-feeding. We would also suggest that none nicotine products should be avoided until long-term studies prove vaping to be perfectly safe.

How often do I need to recharge my Vaping Device?

Vantage and Viva Titanium - The batteries on these products are 650 mAh and 360 mAh respectively. Obviously, the battery life all depends on how frequently it is being used but they tend to last about 1/2 days before they need to be recharged. Our manufacturers suggest around 6 hours of frequent use, which equates to a day for most typical smokers.
V-Twist and 900 mAh Vantage Batteries – Typically every 2-3 days
Venture 1500 mAh – Typically 3-4 days
V-Pack - The V-Pack battery will last approximately the same time as a new refill cartomiser. So Approximately 300 puffs which is around a day's usage for a typical previous smoker.
E - LIQUID FOR THE VANTAGE, VIVA, V-TWIST AND VENTURE MODELS

How many Different Flavours are available?

Currently we stock 45 flavoured E-Liquids for our Tank models which include the Vantage and Viva, v-Twist and Venture models. Our current range includes Classic flavours such as Tobacco and Tobacco RY4 (Hints of Caramel and Vanilla), Menthol, Coffee, etc along with our more complex Artisan and Boutique flavours.

Can I Import Nicotine?

“Although it is prohibited to sell or distribute nicotine E-liquid within Australia, customers can import a 3 month personal supply from overseas under the Personal Importation Scheme administered by the Therapeutic Goods Administration (TGA). It is the sole responsibility of individual customers to abide by all regulations concerning this scheme”.

Goods Act 1966 (NSW) https://www.tga.gov.au/behind-news/liquid-nicotine-and-personal-importation-use-electronic-cigarettes

Which strength of E-Liquid is suitable for Me?

The Nicotine comes in 5 different strengths, Zero (0mg), Low (6mg), Medium (12mg), High (18mg), Very High (24mg). Ordering the right strength nicotine is super important because it’s going to ensure a smooth transition over to vaping. The strength of the nicotine you should choose depends on your previous smoking habits. This is a rough guide:

Low Strength (6mg) - Ideal for social smokers and people who smoke occasionally. Gives a mild, pleasant nicotine hit.

Medium Strength (12mg) – This is easily our most popular nicotine strength as it provides a robust throat hit but doesn’t overshadow the taste of our flavours at all. Suitable for those smoking up to 15 cigarettes a day.

High Strength (18mg) - Ideal for smokers who are closer to a pack of cigarettes a day. The throat hit is pretty strong here so only recommended for relatively heavy smokers.

Very High Strength (24mg) - Suitable for Long-Term Heavy smokers who are a smoking more than a pack a day frequently. Regular smokers will find this strength overpowering so unless you’re in this category this strength definitely isn’t for you.

Usually the ideal strength for you does take a little experimentation and if you're new to vaping then it won't take long to establish what works for you. When you get the right mix, you can always order 2 different strengths of the same liquid and mix your perfect balance of nicotine. This is really simple and can also be used to reduce nicotine levels.

What is E-Liquid made of?

E-liquid is made of 2 principal solutions in a 50/50 ratio:
A) Propylene Glycol (PG)
B) Vegetable Glycerin (VG).

These 2 solutions are used widely in society today. PG is commonly used in Asthma inhalers whilst Vegetable Glycerin is used as a food additive, for food flavourings and is contained in many food products sold. Both are regulated and as of March 2015 there is no evidence to suggest that aspirated particulates from either PG or VG are damaging to respiratory or circulatory systems. The other main component that maybe added is nicotine (in varying concentrations). Nicotine is very addictive and non-smokers should not purchase Vaper Empire products. The concentrations of pharmaceutical grade Nicotine consumed in E-Liquid (without the combination of 4000 chemicals as in tobacco) has been deemed 'something on a par with the effect you get from caffeine' Professor John Britton, the leader of the tobacco advisory group for the prestigious Royal College of Physicians.

The final components used in E-Cigarettes are food grade flavourings in very small quantities. These make inhalation more palatable and are a very important component of vaping. Although the flavourings are not detrimental to ingest there is no long-term research on the effect of inhaling these components. As mentioned previously the true impact of vaping will not be known for many years and smokers have no choice but to rely on current studies to choose whether vaping is an appropriate way for them to enjoy recreational nicotine.

What is the percentage ration PG/VG in Vaper Empire E-Liquids?

Our Classic range is made up at a PG/VG ratio of 80% (PG) / 20% (VG). Our Artisan range is made up at a PG/VG ratio of 60% (PG) / 40% (VG).

How long will a 10ml and a 15ml Bottle last?

Of course this depends on your frequency of vaping. For a standard 10 a day smoker we suggest a 10ml bottle will last approximately 5-7 days. A 15ml bottle, approximately 8-10 days.

Which Flavours are available for the V-Packs?

The V-Pack uses disposable refills called cartomisers. The V Pack comes in 3 current flavours. These are Tobacco, Menthol and Coffee.

How long will a Single Cartomiser for the V-Pack last me?

You get approximately 300 puffs from each cartomiser which is equivalent to 15/20 cigarettes a day. So for most people a cartomiser will last around a day. Please see Tips and Advice to get some clear information on preparing your order.

How long will my Delivery take?

Due to current Australian legislation concerning nicotine Vaper Empire has been forced to operate distribute from overseas. All of Vaper Empire packages containing nicotine are shipped from the United Kingdom. However delivery is surprisingly quick and all orders placed before 8pm are shipped on the same day. Shipping times are as follows:

Standard flat Rate Airmail Service ($15) 6 – 12 Days (Majority of packages are received within 8 Days).
DHL Premium Express Service ($35) 3 – 5 Days. Ordering from Metro areas such as Sydney, Melbourne, Brisbane, Perth & Adelaide are delivered most promptly. Regional/Remote areas may take slightly longer.

For detailed information about our shipping, please see our CUSTOMER SERVICE page.

How do I know when my Order has been Finalised and Processed?

Once you have placed your order you will receive a confirmation e-mail. If you have any problems please contact us via e-mail on [email protected] or phone 1800 VAPERS (1800 827 377),  9am to 4.30pm EST Monday to Friday, and our friendly customer service team are happy to help.

For more advice on ‘Product Maintenance & Tips’, click here.

How it works Videos:

Vantage instructional video

Viva instrcutional video

Venture instructional video

V-Twist instructional video

V-Pack II instructional video

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