COVID-19 Update: Due to ongoing COVID-19 uncertanties and increased shipping traffic, occasional delays are expected. We suggest placing orders in advance to leave time for possible disruptions. Learn More

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Shipping Information

Special Note: Due to ongoing COVID-19 uncertanties and increased shipping traffic, please be aware that occasional disruptions and delays are expected. Vaper Empire's recommendations are estimates and are dependent on shipper volumes. We suggest placing orders in advance to leave time for possible disruptions. 

General Shipping Information

Vaper Empire offers the lowest Express Shipping rate available in Australia and New Zealand. 
Every order now ships with DHL Express Shipping. As low as $17.95, as quick as 3 days. (in ALL Territories)

Two shipping options at checkout. So what’s the difference?

DHL Premium Express Service (Note: DHL cannot ship to PO Box)

  • 3-5 days worldwide delivery (From dispatch date)*
  • Accurate end-to-end tracking service
  • Trusted DHL reliability

P.O. Box Only Delivery

  • 6-12 days worldwide delivery (From dispatch date)*
  • Sent via Standard Airmal Service
  • Limited tracking service

Useful shipping tips:

To get started quickly, once you've selected and added all desired purchase items to your cart, we suggest using the 'Estimate Shipping' option to calculate your orders shipping. This is available near the bottom of your shopping cart. You can easily access your shopping cart at anytime by clicking on the words 'Shopping Cart' located at the top right of every webpage.

From the Estimate Shipping section of your shopping cart, to calculate your shipping, simply enter your location and click the 'Get A Quote' button. An 'Options' section will then appear just off to the right of the bottom of the page, offering you either DHL Express shipping or PO Box shipping (Note: DHL cannot ship to PO Box addresses due to signature requirements and therefore all PO Box orders will be sent via Standard Airmail Service.). Your shipping rate will automatically be calculated based on weight and current shipping rates. Finally, simply click the 'Update Total' button and your shopping cart total will be updated to reflect the newly calculated shipping rate.

After that, make sure you re-order your E-liquid and accessories a few days before you run out and take advantage of our super cheap and speedy express shipping.
Orders are dispatched on the same day providing that the transaction is carried out before 4pm. Otherwise orders are sent in the morning of the following day.

On rare occasions, shipping delays may be experienced due to customs inspections, public holidays, peak shipping periods or general shipping hold-ups. Vaper Empire takes no responsibility for delays resulting from 3rd party carrier or customs.

Please be aware that due to current Australian legislation, nicotine products are sent from overseas to adhere to existing laws allowing individuals to import 3 months’ worth of personal supply. Vaper Empire equates 1 x 10ml bottle of E-liquid to be approximately 1 weeks’ worth of personal supply for an average ‘pack-a-day’ smoker. Therefore Vaper Empire suggests 12 x bottles of E-liquid approximately constitutes 3 months’ worth of personal supply. Use this guide to estimate your own intake.

*If ordering from outside of Australia, please be aware that certain shipping restrictions may apply in your country. It is your responsibility to be informed of possible restrictions prior to ordering from Vaper Empire. Standard shipping destinations would be considered Australia and New Zealand.

*DHL Express service cannot deliver to PO Box address. If you input a PO Box address into the system and do not select the PO Box shipping option at checkout, we will be unable to send and will contact you for an alternative address or will send via Standard Airmail Service. This may result in a delay to your shipment being dispatched.

*DHL Express 3-5 day delivery applies in urban metropolitan areas. For deliveries to rural areas, please add an additional 2-3 days on to the delivery time.

If you have any queries about your delivery please feel free to contact us on: 1800 VAPERS or email [email protected].

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