COVID-19 Update: Due to ongoing COVID-19 uncertanties and increased shipping traffic, occasional delays are expected. We suggest placing orders in advance to leave time for possible disruptions. Learn More

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COVID-19 Important Update To Our VE Customers

As a valued member of the Vaper Empire family, we would like to answer some of the urgent questions customers are asking about COVID-19 (the coronavirus) and recently announced restrictions.

Firstly, our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate the healthcare workers, local communities, and Governments around the World who are on the front line working to contain this coronavirus.

As the nature of the situation is evolving rapidly, we understand many customers are anxious to ensure their nicotine and vaping supplies remain uninterrupted, particularly with the Australian Government's recent ban on overseas travel.

If your questions have not been answered below, please contact us at [email protected]

Is Vaper Empire still delivering orders as usual?

Yes | Currently there are no changes or interruptions to our delivery and operations. The Australian Government’s recent travel restrictions DO NOT apply to cargo/shipping and your orders will continue to be delivered as normal. We will update you with any changes if necessary.

Are there any risks of the virus being transmitted by products or on a package?

No | There is no evidence that the COVID-19 virus can spread through the mail. The Centers for Disease Control and Prevention says there is “very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.”  Additionally, all of our products are manufactured and produced in clean room lab facilities, where gloves and masks are required. Out of an abundance of caution, our packing teams are now also equipped with masks and gloves when handling all orders.

Should I stock up on my vaping and e-liquid supplies?

Yes | As of right now, Vaper Empire is operating normally, with delivery times unchanged. We continue to put measures in place to avoid disruption and are working closely with our various shipping partners to continue service. However, the situation is evolving quickly, and we cannot guarantee there won’t be future disruption or delays. Therefore, we have increased our inventory and recommend that you place at least 3 months’ worth of e-liquid supplies on your next order to avoid any possible interruption.

Will I be able to contact someone from Vaper Empire Customer Service?

Yes | Our team of dedicated Customer Care Managers are now working 100% remotely from home for their personal safety and will continue to be available to provide you with the support you need.

If you need assistance, please contact us at [email protected]
or call us on 1800 VAPERS (1800 827 377)
Chat Live Now | powered by Facebook Messenger

We understand that access to vaping supplies and nicotine is important – and shouldn’t – simply stop and we are working hard to continue supporting you during this tough time.

On behalf of the entire Vaper Empire family, we also thank you for your support and your loyalty and will continue to keep you updated through this dynamic situation.

Wishing You Well,
The VE Team

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